Frequently Asked Questions

PPG DigiMatch

PPG DigiMatch  is a compact, fast, easy-to-use spectrophotometer that has a functional ergonomic design and can be used with one hand, while also boasting a revolutionary multi-angle digital color camera.

The device has 6 reflectance measurement angles and 6 camera imaging angles.

Dimensions and weight are: L: 170mm; W:75mm: H:100mm; weight 0.6 kg

PPG DigiMatch  has enhanced features to take readings on a curved surface. Users should measure the flattest part of the sample and hold the device steady.

The spectrophotometer needs to be calibrated every 30 days with the white tile and the camera target tile which are included with each device.

Users need to take 5 measurements.

The quality of the measurement is indicated with a 5-Star system:

  • 5 Stars indicate an excellent measurement without variation between the measurements.
  • 3-4 Stars indicate a good measurement.
  • 0-2 Stars – it is highly recommended to remeasure.

This is a feature that allows users to either take manual measurements, where they need to press the button on the side of the spectrophotometer or tap the screen, or take automatic measurements, which the device triggers when all three sensors are aligned.

The Inspect Feature is a live camera view where users can preview the measurement zone to avoid areas that are scratched or damaged before taking a measurement.

Given the large storage capacity, users can store 160 jobs.

Measurement data can be transferred via USB cable or WiFi to PPG Color software.

Operating temperature recommendation is 50 to 95 degrees Fahrenheit or 10 to 35 degrees Celsius.

Between -4 to 122 degrees Fahrenheit or -20 to 50 degrees Celsius.

The docking station should be used to house the spectrophotometer to protect it from dust / debris and to prevent damage. It is also used to charge the device and transfer measurement data.

The device includes a Lithium-Ion battery. Users need to contact PPG customer service if a battery replacement is required.

The manufacturer warrants this product against defects in material and workmanship for a period of 12 months.

If the instrument experiences a drop, a calibration should be performed followed by a Health Check before any further measurements are taken.

If the Health Check shows the device is not working properly contact your PPG customer service.

Please see below:

Countries Service Provided By Certified Service Partner Name Address Contact Information
Argentina Certified Service Partner Abastecedora Grafica S.A. Cochabamba 670, CP1150 CABA General Email
Email Fernando Cavalieri
Email Guillermo Laurini
Australia & NZ Certified Service Partner Novasys Group Pty Ltd PO Box 1150, Mountain Gate 3156 General Email
Email Ron Craigie
Brazil Certified Service Partner PLENICOR COMERCIO E SERVICOS LTDA Rua Mazel, 704-Sala 2, Cotia, SP Brazil, 06708- 235 Contact: Syossabro Koyama
Phone: (11) 4617-3900
Email
China X-Rite - 1/F, Building#1, IBP Phase 2, 518 Fuquan North Road, Changning District, Shanghai, China 200335 Phone: 400-606-5155
Email
Germany X-Rite - Fraunhoferstr. 11b Planegg-Martinsried, 82152 Germany Phone: +800 700 300 01
Email
Hong Kong X-Rite - Suite 2801, 28th Floor, AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong, Kowloon, Hong Kong, China Phone: +852 2568 6283
Email
India X-Rite - X-Rite India Private Limited 4th Floor, Indiqube-Courtyard Marriott, No 2, 55 Outer Ring Rd, Jogappa Layout, Nagavara, Bengaluru Karnataka 560045, Bangalore, India Phone: +91 8762758126
Email
Japan X-Rite - 6/F Telecom Center, 2-5-10 Aomi, Koto-ku, Tokyo, 135-0064 Japan Phone: +81-3-5579-6907
Email
Mexico Certified Service Partner Macrolab, S.A. de C.V. Paseo de las Fuentes 5100 Col. del Paseo Residencial Monterrey, N.L. 64920 Contact: Joshua Sanchez
Phone: 33-1894-3772
Email
Turkey Certified Service Partner Odak Kimya Endüstrisi Urünleri SAN. ve TIC. LTD. STI Idealtepe Mahallesi Aydin Sk. Cinerler Apt. No: 18 D.:1, Istanbul Contact: Hakan Calisan
Phone:+90 216 489 93 13
Email
USA X-Rite - 4300 44th St. SE, Grand Rapids, MI 49512 United States Phone: 888-826-3042 Option 2
General Email

PPG VisualizID

PPG VisualizID  is an innovative digital color visualization tool that displays a 3D rendering of the repair along with the best match from PPG's color match library.

Increase match quality by using advanced rendering technology.

Save time by reducing the need for spray outs to support decision making.

Reduce inefficiencies with less room for human error and quicker matches.

Boost profitability with time and paint savings.

PPG VisualizID  is available on PAINTMANAGER® XI application and will also be available on PPG LINQ Color.

Users should have a camera-equipped PPG spectrophotometer such as PPG RAPIDMATCH XI or the new  PPG DigiMatch  device.

Standard computer:

  • Intel Core i5
  • Graphic card supporting the Open GL 4.0 Standard
  • 4GB RAM
  • 120 GB SSD hard disk

Standard internet connection:

  • Wired or WiFi
  • 10 Mbps

Operating system:

  • From MS Windows® 8

No additional hardware or software is needed. All users need is a valid  PPG VisualizID  subscription and a camera-equipped PPG spectrophotometer.

Paint systems available with  PPG VisualizID  are region dependant. Please contact your PPG representative for more information.

Flash - appearance of a color when viewed at a 15-25 degree angle.

Face – appearance of a color when viewed at a 45 degree angle.

Flop – appearance of a color when viewed at a 75-110 degree angle.

Effect pigments have different appearance, depending on the viewing angle. Because of the effect pigments in coatings, color will travel or change at these different viewing angles.

These features are there to simulate a real, physical environment.

Blend view: This shows a line in between the two colors being compared and replicates a panel gap on a car.

Edge view: This shows the two colors being compared directly next to each other without any gap.

Users can adjust the brightness, control the camera, object, and spotlight, and can zoom in.

Users can switch from a flat panel view to the curved panel and vice versa.

Users will be able to visualize prime, variants and specials in the available paint systems.

All ecosystems evolve…

New products coming soon to the PPG LINQ Digital Ecosystem. Stay tuned.

Keep me informed:

PPG LINQ Ecosystem

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PPG VisualizID™

Digital color visualization tool

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PPG DigiMatch™

Advanced Color Matching Tool