Frequently Asked Questions
Frequently Asked Questions
PPG DigiMatch™
PPG DigiMatch is a compact, fast, easy-to-use spectrophotometer that has a functional ergonomic design and can be used with one hand, while also boasting a revolutionary multi-angle digital color camera.
The device has 6 reflectance measurement angles and 6 camera imaging angles.
Dimensions and weight are: L: 170mm; W:75mm: H:100mm; weight 0.6 kg
PPG DigiMatch has enhanced features to take readings on a curved surface. Users should measure the flattest part of the sample and hold the device steady.
The spectrophotometer needs to be calibrated every 30 days with the white tile and the camera target tile which are included with each device.
Users need to take 5 measurements.
The quality of the measurement is indicated with a 5-Star system:
- 5 Stars indicate an excellent measurement without variation between the measurements.
- 3-4 Stars indicate a good measurement.
- 0-2 Stars – it is highly recommended to remeasure.
This is a feature that allows users to either take manual measurements, where they need to press the button on the side of the spectrophotometer or tap the screen, or take automatic measurements, which the device triggers when all three sensors are aligned.
The Inspect Feature is a live camera view where users can preview the measurement zone to avoid areas that are scratched or damaged before taking a measurement.
Given the large storage capacity, users can store 160 jobs.
Measurement data can be transferred via USB cable or WiFi to PPG Color software.
Operating temperature recommendation is 50 to 95 degrees Fahrenheit or 10 to 35 degrees Celsius.
Between -4 to 122 degrees Fahrenheit or -20 to 50 degrees Celsius.
The docking station should be used to house the spectrophotometer to protect it from dust / debris and to prevent damage. It is also used to charge the device and transfer measurement data.
The device includes a Lithium-Ion battery. Users need to contact PPG customer service if a battery replacement is required.
The manufacturer warrants this product against defects in material and workmanship for a period of 12 months.
If the instrument experiences a drop, a calibration should be performed followed by a Health Check before any further measurements are taken.
If the Health Check shows the device is not working properly contact your PPG customer service.
Please see below:
| Countries | Service Provided By | Certified Service Partner Name | Address | Contact Information |
|---|---|---|---|---|
| Argentina | Certified Service Partner | Abastecedora Grafica S.A. | Cochabamba 670, CP1150 CABA | General Email Email Fernando Cavalieri Email Guillermo Laurini |
| Australia & NZ | Certified Service Partner | Novasys Group Pty Ltd | PO Box 1150, Mountain Gate 3156 | General Email Email Ron Craigie |
| Brazil | Certified Service Partner | PLENICOR COMERCIO E SERVICOS LTDA | Rua Mazel, 704-Sala 2, Cotia, SP Brazil, 06708- 235 | Contact: Syossabro Koyama Phone: (11) 4617-3900 |
| China | X-Rite | - | 1/F, Building#1, IBP Phase 2, 518 Fuquan North Road, Changning District, Shanghai, China 200335 | Phone: 400-606-5155 |
| Germany | X-Rite | - | Fraunhoferstr. 11b Planegg-Martinsried, 82152 Germany | Phone: +800 700 300 01 |
| Hong Kong | X-Rite | - | Suite 2801, 28th Floor, AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong, Kowloon, Hong Kong, China | Phone: +852 2568 6283 |
| India | X-Rite | - | X-Rite India Private Limited 4th Floor, Indiqube-Courtyard Marriott, No 2, 55 Outer Ring Rd, Jogappa Layout, Nagavara, Bengaluru Karnataka 560045, Bangalore, India | Phone: +91 8762758126 |
| Japan | X-Rite | - | 6/F Telecom Center, 2-5-10 Aomi, Koto-ku, Tokyo, 135-0064 Japan | Phone: +81-3-5579-6907 |
| Mexico | Certified Service Partner | Macrolab, S.A. de C.V. | Paseo de las Fuentes 5100 Col. del Paseo Residencial Monterrey, N.L. 64920 | Contact: Joshua Sanchez Phone: 33-1894-3772 |
| Turkey | Certified Service Partner | Odak Kimya Endüstrisi Urünleri SAN. ve TIC. LTD. STI | Idealtepe Mahallesi Aydin Sk. Cinerler Apt. No: 18 D.:1, Istanbul | Contact: Hakan Calisan Phone:+90 216 489 93 13 |
| USA | X-Rite | - | 4300 44th St. SE, Grand Rapids, MI 49512 United States | Phone: 888-826-3042 Option 2 General Email |